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DSS compliant
DSS compliant
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VeriCall: Offering Businesses Customer Service Solutions from a UK Based Call Centre. Combining People and Technology to Find the Best Solutions for Your Business

Here at VeriCall, we help keep your business moving forward, delivering high quality Customer Service Solutions, over all communication platforms. Creating an exceptional Omni-channel customer experience, in a more cost-effective way. We’ve a great case study on our Artificial Intelligence (AI) powered directory enquiries solution – Have a read about our AI solution to learn more of how it can enhance your business.

We understand that the demand for great customer service is ever-growing. From accessing your business through multiple communication channels, such as social media, live chat and traditional phone calls; to being available to answer and support your customers 24 hours a day, 365 days of the year.

That’s why at The VeriCall Engagement Hub, we continue to evolve, blending Artificial Intelligence, mobile and digital technologies, with highly trained and motivated people. Creating professional and affordable inbound and outbound call centre services for your business.

Our services are tailored to meet your business’ needs and provide quality communication with your audience. We understand that it’s important to protect the data of your customers, and as a Business Process Outsourcing call centre (BPO), all our services adhere to the Payment Card Industry Data Security Standards (PCI DSS), (including Payment through Social Media.) So you can be assured that working with us, both your business and customers are in good hands with our Customer Service Solutions. You can read more about compliant payment solutions here.

VeriCall is a customer focused company, and we believe you should be at the forefront of every decision. No matter the size of your business, micro, small, medium or large, we have the solution to your customer service needs.

We are an innovative team, working hard to ensure all our people are striving to be their best, each committed to making your customer service channels work for your business. In fact ,our two recent GOLD awards for Best Contact Centre and Best In Customer Service show that we are being recognized for doing just that.

So, if you feel VeriCall are the Customer Service Solutions for your business, why not get in touch and see how VeriCall can work for you.

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Our Tailored Solutions for you

PCI Compliance

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BPO Services

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Pippa the PA

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Omni-channel

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Our Case Studies

Customers we have helped.

Rubicon CSR

Telecom 2 - Business Development Team

Telecom 2 wanted high quality leads and we gave them to them!

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AI Empowering ‘Super Agents’ To Improve Your Customers’ Experiences

AI Empowering ‘Super Agents’ to do more

The march of the machines continues unabated in the outsource industry...

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rubicon-csr

Rubicon- CSR select Vericall to support launch

Vericall supports Rubicon-CSR in revolutionising charitable giving.

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78 %

UK consumers want more human interactions across all channels.

59 %

Of all consumers feel companies have lost the 'Human touch'.

38 %

Of consumers report that the employees they interact with understand their needs.

51 %

Of businesses rate exceptional customer services as highest driver of customer loyalty.

VeriCall can help you improve these numbers!

Meet the Team

Adam Taylor
Adam Taylor
CEO
Andy Fletcher
Andy Fletcher
CFO
Dan Scott
Dan Scott
Contact Centre Manager

How we work

4 steps to success

Scoping the Project

We will scope - with you - the full opportunity

working
Analysis

We undertake an operations analysis of the whole project

working
Possible Solutions

We shape a menu of possible solutions that suits YOU!

Enabling Success

We ensure throughout the process that the right tools, systems and process are implemented

working
Contact us

Contact us

News

Best contact Center 2020
Best contact Center 2020
UK Contact Centre Forum
Corporate excellence awards
DSS compliant
DSS compliant
Fife Business Awards
Contact Center Word Membeship
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