- Ross Sampson
- Jun 02, 2021
The UK is back open for the tourist business - but can you cope?
There is a huge shortage of staff across the UK in every type of hotel.
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- Ross Sampson
- May 04, 2021
5 Reasons why offering Omni-Channel customer experience should be your top priority
We think it’s fair to say that the days of just having a good product, with no other support for customers, are long over! But what is this Omni-Channel customer experience (also known out there as CX) all about and why do we need to prioritise it?
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- Ross Sampson
- Apr 06, 2021
What Is An Inbound and Outbound Contact Centre?
You may have heard the terms outbound contact centre and inbound contact centre, but what does each mean? What are the benefits of a contact centre being both outbound and inbound, and why do companies outsource these tasks to contact centres?
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