‘The Challenger BPO’
VeriCall distinguish ourselves from historic outsourced contact centres with a modern approach to sales and service which embraces information technology practices that avoid the costs and complexities of traditional outsourcing.
A unique blend of artificial intelligence, robotic process automation and mobile and digital orchestration technologies enable us to easily deconstruct and re-engineer your current processes and customer journeys – helping your brand keep pace with change and demand.
Our fresh and innovative take on outsourcing, combined with our proven operational expertise and flexible 24/7 service delivery model helps our clients to accelerate their outsourcing strategies, realise improved customer experience, increase operating profits and develop a sustainable competitive edge
PCI Compliant Payments in Social Conversations
At VeriCall we recognise that customers want to interact with your brand through their platform of choice, increasingly that is social. For too long these routes have been a necessary marketing or customer service expense.
Not anymore for the clients of VeriCall!
We’ve partnered with award winning technology provider SOTpay to develop our social acquisition journeys and take PCI compliant secure payments through 1-2-1 social media conversations.
Contact us for a demo and find out how you can create a new acquisition channel for your business.
What Our Clients Say
“Since partnering with Vericall we have been impressed with how quickly they have made significant improvements to our inbound sales operations whilst also improving customer satisfaction. The confidence gained from these results is allowing us to focus on other areas of the business safe in the knowledge that Vericall will deliver”
– Chris Ratcliff – CEO, Portland TV
“I have been a client of VeriCall after moving from a previous call centre who were not complying with my needs.’
‘Having run a Directory Enquires service for a few years I wanted a personal script and not only did the VeriCall team pick up the script very quickly they also added to it to improve my call lengths and user experience. Along with weekly stats updates and regular access to the call centre I couldn’t be happier.”
– Peter Rockliffe
What We Do
PCI Compliant Payments in 1-2-1 Social Media Conversations
Targeted transactional communications
Omni Channel Customer Service Solutions
Outbound Dialling Campaigns
PSP Integrations for Card Payments and Direct Debit
Customer Journey Optimisation
Bespoke Reporting Solutions
Bespoke IVR Development
Out of Hours Support
Retention, turnaround, win-back and debt recovery solutions
- Outbound dialling campaigns
- Whitemail fulfillment
- Automated solutions for payment card updating
- Intelligently payment retry cycle
- Inbound and outbound
- Geographic and Non-Geographic
- Campaign specific numbers
SMS Campaign Management
- Cost effective
- Automated and manual messaging
- Transactional and marketing campaigns
CRM and subscription life cycle management
For business enquiries please call +44 203 455 2222 or complete the form below.