Here at VeriCall, we’re able to offer your business excellent inbound and outbound call centre services from a double award-winning company. This includes customer service across all your communication channels, such as social media and live chat, via our Omni-Channel solutions. We also understand the importance of data protection, and as a Business Process Outsourcing call centre, all our BPO services adhere to the Payment Card Industry Data Security Standards (PCI DSS), including Payment through Social Media.
We’ve won awards for our customer service, and we want to help you achieve the same with your customers. By using our inbound and outbound call centre services, you will be improving your response time, giving your customers 24/7 contact, and increasing your leads to sales.
Customer focused – We believe that the customer should be at the forefront of all our decisions. Every effort we take is designed to ensure that every customer interaction delivers the best possible experience for that customer.
Streamline and Simplify - We believe in working in the simplest, most straightforward way possible. Making things easy for staff and customers makes interactions more enjoyable and produces positive outcomes.
Innovation – We believe that we should always be striving to do better in everything we do. We encourage open and honest communication and support everyone, at every level, to speak up if they see areas for improvement and innovation.
Teamwork – We all work together, regardless of role or seniority. We believe in our team, and work with your business to deliver exceptional service. Here at VeriCall, we succeed through our customer’s success.
Integrity – We value our people, encourage their development, and reward the exceptional. We also value the communities in which we live and work, and we aim to give back to our communities whenever possible.
Goals – We strive to be the best, setting ourselves and the industry, high standards.
Commitment – We are all personally accountable to deliver on these commitments, and we always have our door open to suggestions and guidance from the businesses we work with to achieve the best for customers.
Responsibility – We aim to deliver our solutions in a socially responsible and ecologically sound manner.
We apply our mission statement to every customer we work with and know that working in this way has and will help us to provide outstanding inbound and outbound call centre services now and in the future.
For more information as to how VeriCall can help your business, please Contact us, or start a Live Chat.